16h46, on Worldwide broadband speeds during lockdown. At BT, we use the power of communications to make a better world. Use our switching reminder and we'll email you when your deal is coming to an end so you don't lose out! Our easy to use comparison service shows you the best standard and fibre bundles with free setup in your area right now, letting you save time and money and find your perfect deal. If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. Because of this, Openreach are currently minimising any work inside the home. 4G Assure works over copper, fibre and static IP. Broadband packages. Broadband installations will ... BT, Plusnet, NOW Broadband, ... We are prioritising vulnerable customers to ensure they can stay connected during this difficult time. The same goes if you’re switching to TalkTalk from pretty much any other provider apart from Virgin – it will normally take up to 15 days. Existing customer? Most properties will have had a BT phone line at some point, which is required by an provider operating on the Openreach network. So FTTC then (sorry I thought you were referring to FTTP). Disable Compatibility view, upgrade to a newer version, or use a different browser. If you have an existing line TalkTalk can use, your activation date will be approximately 15 days after you place your order. Yeah I get that but the engineer was here 6 hours ago. Equally, if your situation is more complex, it can take longer. It could take longer depending on the availability, but this is rare. 16h51, on â08-05-2019 However, if BT finds that you've already got a line at your property, it could have this up and running within a couple of days and you might not have to pay connection or reconnection charges. You might need to ask the landlord’s permission before getting a phone line or broadband installed – check your tenancy contract – but there’s no good reason for them to say no. Keeping you safe during new Broadband & Talk installation We continue to adapt to help our customers as best and safely as possible in line with the recently updated government Covid-19 guidelines. 16h54, on You don’t necessarily need a phone line to get Virgin broadband, although it offers phone and broadband packages, plus bundles which include TV too. We've listed and explained all the reasons you might experience a delay at the end of this guide. See our help section for BT Wi-Fi; BT Basic + Broadband costs £10.07 a month. Nobody should have to wait around all day for someone to fix their broadband – and with our handy appointments, you don’t have to. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BT Broadband requires approximately two weeks lead time to book an engineer to connect you. 16h49. Remember, if you've got Fibre broadband you'll need to set up your Hub with the Openreach modem - see the instructions further down. â08-05-2019 BT, like many broadband providers, has been rebranding its packages. 84% UK 4G coverage as of December 2019. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. TalkTalk’s fibre broadband generally comes without set-up fees. 16h57. However, it sometimes does special deals where the activation or upfront fees are waived. Whatever your business size, we understand that keeping in touch with your customers, clients and colleagues is essential. on It could take longer depending on the availability, but this is rare. Failure to do so means the engineer can’t carry out the work, resulting in a delay in installation and possibly charges for wasting their time. ... It’s about time they updated that page – I’ve updated the links in the article.\ Cheers. BT’s Superfast Fibre broadband (previously known as BT Infinity), usually costs about £60 to install. Only BT has Home Tech Experts you can book in 2-hour time slots, 7 days a week, for wi-fi help at no extra cost. In most cases, regardless of provider, you need to allow two weeks from purchase for your new broadband service to be up and running. Received the sky hub through the post a couple of days ago and I think its bt installing not too sure am new to all this sorry. They already fitted sky+hd box in 31st december. It can be anytime up to midnight for activation. With BT, you can compare phone and broadband deals to find the ideal broadband connection for you and your business. There are exceptions to this, such as if you already have the required line, you can self-install without the need to wait for an engineer, which can cut waiting times. If your home has had a telephone service from BT in the recent past, and the wiring and socket is undamaged and the line still has a dial tone, you shouldn't have to pay any connection or reconnection charges. Thanks in advance. Broadband Setup and Installation It normally takes around 2 weeks to get your home broadband service set up in the UK. 5 hours later and still no Internet access. The engineer might need to locate the “distribution point” in the building, so check this isn’t in a locked cupboard. We won't share your postcode with anyone. In either case, you will be sent a straightforward self-installation kit and you can be up and running within as little as four days of placing your order. How much does it cost? BT says that if a brand new line needs to be installed to deliver your broadband, it will usually take up to 15 working days from the date on which you place your order. The infrastructure is indeed in place, just not (yet) connected to YOUR phone line. Most broadband services are still delivered by a phone line, so whether you have an existing phone line at your property and whether it’s currently connected or not, are two major factors as to how quickly your new service will be installed. 16h11, on Sky normally takes about two weeks to get a new broadband connection set up. If you need a landline installed as well as broadband, it could take around 15 days to arrange. If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. Fast installation time; Vodafone Broadband Review – The Not So Good. 4G Assure works over copper, fibre and static IP. This'll usually be about 15 days after you order. Overall Virgin wins by a mile on speed and customer service, which are two of the most important factors when it comes to choosing a broadband … See our broadband deals We're getting bt fibre today and by chance I passed the engineer at midday and asked him and he confirmed that he was sorting our fibre out then. Also ive changed the username and password for the home hub 5 to my plusnet ones, i can see my profile has been reset from BT in the hub settings , my speeds are better now im on 6db profiles, but cant connect yet. If you're just signing up to line rental, however, BT charges £130 to either activate an old line or install a new one. How long should I expect to wait? Whether you are moving home, getting broadband installed for the first time, or switching suppliers, installation lead times can depend on many factors, including which provider you choose, whether you need a new phone line installed, and where you live. Most providers, including BT, will offer you free phone line installation if you sign up to a broadband package with them. Providing superfast broadband for is no easy task. Be wary of signing a broadband contract that is longer than your rental contract – if you have to move out you will still have to pay for the remaining time on your contract – or risk being charged a hefty cancellation fee. BT is known for offering its BT Reward card to new customers, which can vary in value from £10 to £250, depending on the offer running at the time. High-rise flat-dwellers should ask if there will be any issues when they place their order. Sky, also fresh from a rebrand, only has one widely-available fibre plan: Sky Broadband Superfast. Most Virgin Media broadband deals on contracts of 12 months or more come with a £20 activation fee. Coronavirus: Delivery, installation and repair information > You can choose a date and engineer appointment slot when you place your order, we’ll let you know what's available when you call. If you’re in a new build property, your address will need to be registered with Royal Mail before you can place an order for a phone line or broadband, or get equipment delivered in the post. This includes your BT Basic line rental and all the same call benefits included with the landline only version of BT Basic. Here’s everything you need to know. Compare 'free' broadband packages with no installation costs from top UK providers, including BT, Sky, TalkTalk, Virgin Media and more. â08-05-2019 Set-up costs for Sky broadband packages vary between about £20 and £60, plus £9.95 for delivery of the Sky Hub router in most cases. 84% UK 4G coverage as of December 2019. BT Virus Protect & BT Parental Controls; BT Wi-fi, with access to over five million public wireless hotspots in the UK. BT Plus: Faster broadband and better connection. With BT Plus, choose us for Fibre and 4G and you can enjoy some fantastic benefits, including 5G later this year. This applies for fibre broadband, cable broadband and ADSL broadband. You can also track your order online. The same applies to Virgin Media. Fibre installation Coronavirus: Delivery, installation and repair information > Your Fibre service will usually be provided via a fibre cable running between the exchange and your street cabinet, then a copper cable from the cabinet to your home. If you need a new phone line, a £20 connection charge may apply – if you’re signing up for a pricey bundle it may be worth trying to negotiate on this. BT Wi-fi is also far more widely available than Virgin's. Engineer installation fees may apply on certain packages or bundles and a standard line installation starts from £40. No TV bundles . By continuing, you agree to our cookies policy. Hi, If i place an order for BT Broadband today, what is the ETA on engineer coming for installation as i will need a BT line. “In some locations, the copper is buried, and the last thing people want is us digging up their garden,” Bell says. It has its own network – separate from the Openreach network which is used by all other providers. If you were hoping to consolidate your TV and broadband service into one, unfortunate Vodafone will not be the best provider. If you're new to BT, we'll aim to get your BT Broadband up and running within 2 weeks, although this can sometimes take longer. Cable is operated and owned by Existent Ltd © 2005-2020. We aim to give you the fastest possible broadband speed for your connection. However, broadband deals on 30-day rolling contracts come with an upfront fee of £65. Plus, some leasehold flats are not permitted to have a Sky dish installed (if you’re getting Sky TV) – so check the details of your lease. If you are a brand new customer, Virgin will show you some potential installation dates before you place your order and appointments should be available within 14 days. BT will confirm how long installation will take when you place an order, agree a date for your services to be installed, and tell you whether an engineer needs to come to your home. The engineer left 3 hours ago by the way. If your home’s been connected to Virgin Media’s network in the past three years, you can use its QuickStart self-install pack. Your information is safe with us. What used to be BT Infinity is now known as BT Superfast Fibre (and variations on that). With all broadband providers, non-standard set-up may cost extra. Announcements, Guides & Community Updates. â08-05-2019 Sky states that prices may vary if you live in a flat. ** IMPORTANT: During the COVID-19 crisis, providers are delaying installations of new phone lines for some customers. 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