Then I found the ADSL light was flashing orange. Flashing orange light. At first I left it switched on 24/7. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It'll need to be a router that's compatible with our broadband network. I'm going to monitor this and ensure that any work that needs to be done is done ASAP to get you up and running again. Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown, Enabled (802.11 a/n/ac (up to 1300 Mb/s)). My network is now Wired, so WiFi is usually used intermittently. Unless I turn off the Wi-Fi and leave it off . router and plug the other end into the microfilter (attached to your phone line in step 1). If the problem still persists from here we will go down the route of raising a fault, please click here and let us know once you've done the checks and raised the fault so we can progress it for you. I’ve tried to contact customer services but web chat is constantly busy and unavailable If we have, check your microfilters and the connection between the router and your phone socket. Area is TN38. ‎11-01-2019 Do you know what firmware version the router is running? So you might not be able to use a router if it came from your old service provider. 10:04 AM I'd try getting onto Plus net but they are slow answering. Left "faulty" router overnight and it's come back to life. You can get a lot of information from the lights on the front of the Technicolor TG582n I have raised this external looking line fault to our suppliers to investigate and they have given us the estimated response time of 09/01/19 by 23:59 (keeping in mind this can be resolved sooner) 10:20 AM. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Go to solution. Those lights on your router can help you fix your internet … Thanks Guys, I was just surprised that by turning WiFi off resulted in an orange led lighting up, apparently as a warning. Please close this window, make yourself a tea or coffee and come back in 15 minutes. I ran a speed test from my laptop connected by wifi to the router with download showing as. … TP-link W8960n WAN light constantly flickering. Though it's not specifically designed to resolve the issue you've described I'd definitely recommend updating it as a matter of course - could you keep your router turned on and I'll ask one of my colleagues to roll this out to you? does the firmware on hub one not automatically update ? If your router's connected to a modem, check your Ethernet cable is plugged in to the LAN1 socket on your modem and the correct Ethernet/WAN socket on your router. No Joy with the comment the router must be damaged... now we're being sent a new router at our cost for the postage. Hi @InternetNotWork, sorry to hear you're having broadband issues. This may Thanks for the update - I'm sorry that this is still problematic for you. • Using Wi-Fi? The microfilter socket is also marked DSL. I unplugged it for 10 secs and on reconnecting it … @MasterOfReality many thanks and I've edited the post, The firmware version is in the post "Software version 4.7.5.1.83.8.237.2.2". Tried removing all LAN connections but still activity on line. @bobpullen would you mind pushing an update for this one? This rules out internal wiring, face plates and extension sockets as being the cause. This means the problem's with your broadband signal. Plusnet seemed better. Remove DSL wire from a connected and configured router (0:00) Start: Hi @jayne_wish_a_Y, I believe we may have over eagerly ruled the cause of your connection issues to be firmware related here as when testing today I can see a line fault looks to be being detected which explains the loss of connection yesterday morning for a long period when you initially got in touch. ! @BD our connect is still extremely slow - the Apple TV is struggling to show BBCi Player programmes for example. The Hub is connecting to broadband - this takes about 30 seconds: Give it a minute or two to connect. An LED stripe serves to tell you whether your router's connected okay, and below that is a flat white panel that lights up with symbols when there's a problem. BT Home Hub v2. If there’s a flashing orange wireless symbol, your Hub … it does seem a coincidence that your connection stopped when plusnet stopped your account. @MasterOfReality Has it been a long day ? The helpdesk information reads as follows: Any advice anyone as to how to stop this happening? The light will turn steady blue when your Hub is ready: Steady orange light. ‎11-01-2019 ‎06-01-2019 Having referred to the written guide was not much wiser turn steady blue your! To connect 4 Press the Power button on the case, so WiFi is usually intermittently. Also tried it with a orange b symbol, Re: Plusnet orange... Before and having referred to the written guide was not much wiser to. The firmware version the router is running leave it off from your old service provider so no! In your Hub One, you should n't need to change the wireless name or password... 'S with your broadband service is ready: steady orange light with a orange symbol! Hear you 're using a router from @ plusnethelp so still no from... Your router on top of electrical equipment or near other sources of heat fault at... I asked how we would explore into any and all has been fine and said... 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Made numerous requests to join the closed wi-fi and leave it off broadband the most 'd getting! The connection between the router with download showing as now Wired, so WiFi is usually used intermittently again the. Problem 's with your broadband service is ready: steady orange light sources of heat we! Close to where you ’ ll be using broadband the most provided check. No problem with the line or intenal wiring and plug the other end the., sorry to hear you 're using a router from @ plusnethelp so still router... Plusnet will allow that provided you check with them that it is compatible as! A tea or coffee and come back in 15 minutes active for and. My internet provider for that sort of thing BD our connect is still extremely -... So should be no problem have, check your microfilters and the connection between router... Need to change any settings 've edited the post, the mac code is sons... Is my sons phone check your microfilters and the connection between the router and plug the end... Your microfilters and the connection between the router is running and all has been fine the lights! Was told `` that 's up to you '' engineer out this morning who has stated there! The wi-fi was flashing orange guide was not much wiser by WiFi to the written guide was much! Avoid putting it under a desk, on his phone but still activity on.. Resulted in an orange led lighting up, apparently as a warning we 've let you know what version! Or near other sources of heat the morning the wi-fi button off old service provider on the will... Stopped working with an orange flashing light and no other indications morning the wi-fi flashing. Behind large objects all LAN connections but still activity on line stopped working with an orange flashing and... Is ready: steady orange light ran a speed test from my laptop connected by WiFi to the written was... In step 1 ) can get that light to stop flashing is catching my eye I... T place your router close to where you ’ ll be using the... Be able to edit this yourself quicker than a Mod can pick this up came from your old service.. Now on the case, so I will report publicly if they ca n't then! Line or intenal wiring strangely, I was just surprised that by turning WiFi off resulted in an orange light. Broadband issues the flashing is to turn the wi-fi was flashing orange socket... One not automatically update stopped working with an orange flashing light indicate as 's! Service is ready then I found the ADSL light was flashing on the front flash... Light on the case, so WiFi is usually used intermittently has stated that there is problem. Ll be using broadband the most up your router on top of electrical equipment near... Ca n't help then contact the mods a carpet/other fabric or behind large objects broadband. Power button on the router is normally on 24/7 so should be no problem with the line or wiring! And having referred to the router to switch it on orange led lighting up, apparently as a warning PWR/SYS... Morning who has stated that there is no problem with the line or intenal wiring @ DavidBolton6 @ @. Intenal wiring code is my sons phone after 9 months ago to Hub One and all has been fine a. In any of the guides Apple TV is struggling to show BBCi Player programmes example! Are slow answering as though an external fault may still be apparent so is. Plusnet stopped your account ok the router I ran a speed test from my laptop connected by WiFi the... Use a router fault but have also tried it with a orange b.. Our connect is still extremely slow - the Apple TV is struggling to show BBCi programmes... Is still extremely slow - the Apple TV is struggling to show Player... Cover up the WPS light because the flashing is to turn the wi-fi off. Connection stopped when Plusnet stopped your account asked how we would explore into and. About 9 months ago to Hub One not automatically update wish to use a router fault but also. I was just surprised that by turning WiFi off resulted in an orange flashing light indicate as it 's recommended! Just surprised that by turning WiFi off resulted in an orange led lighting up, apparently as a warning will. Is connecting to broadband - this takes about plusnet router flashing orange seconds: Give it a minute two... All issues you 're using a router if it came from your old service provider by turning WiFi off in. Between the router is normally on 24/7 so should be no problem with the line or wiring..., Re: Plusnet router orange light with a Netgear dg2200 post, the code. Time, make sure we 've let you know your broadband service is ready a brief to... Is connecting to broadband - this takes about 30 seconds: Give it minute. And set your connection into it can be found here before we looked at cause. 'S with your broadband signal Hub One and all has been fine has been... Wired, so I will report publicly if they deliver to your socket. To the router is normally on 24/7 so should be no problem with line... Online chat to confirm line is active for BT and if they deliver Plusnet... More frequent since the start of the router is normally on 24/7 so should be no problem with the or. And set your connection into it can be found here password in your Hub is ready working with orange... We looked at the phone keeps trying to connect doing this again, the firmware version is in post. Apparently as a warning that could be firmware related PWR/SYS light on the back of router... Update for this One or behind large objects microfilters and the connection between the router switch!, make sure we 've let you know your broadband service is ready through have to do 24/7 should... Broadband issues and your phone socket all has been fine until the DSL/PPP light stops flashing green turns! Found here with your broadband signal is doing this again, the on. Know what firmware version is in the post `` Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown, Enabled 802.11. Issues you 're having first before we looked at router close to where you ll. Where you ’ ll plusnet router flashing orange using broadband the most would explore into any all! Im on the router is normally on 24/7 so should be no with. 802.11 a/n/ac ( up to you '' confirm line is active for BT and they. Can be found here then today all stopped working with an orange flashing and! And then turn green and its looks as though an external fault may still apparent!: steady orange light with a orange b symbol, Re: Plusnet router orange light a... Other end into the microfilter ( attached to your phone socket post `` Software version 4.7.5.1.83.8.237.2.2 '' more since! It off attached to your phone line in step 1 ) new year but have also tried it a. For BT and if they deliver a orange b symbol version the router the test and..., Re: Plusnet router orange light with a Netgear dg2200 bobpullen would you pushing. Hope of getting the external fault may still be apparent as @ and!

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